Support

Vioneers is a brand of Grape Agents GmbH. Our headquarters are located at Blumenstraße 22/1 in 71522 Backnang. This is also where you'll find the Winespot, our retail store.

The Vioneers headquarters are located near Stuttgart in Baden-Württemberg – more precisely: In Backnang.

We introduce you to the Vioneers team here. The team consists of wine lovers, sommeliers, and winemakers. We are experts in premium wines from family-run wineries around the world.

Before a wine is included in the Vioneers portfolio, it must undergo a multi-stage process. First, we analyze the demand and create a search profile. With this profile, we set out on a journey of discovery to the respective wine region. On site we meet several winemakers and taste their wines. This selection is then brought to Germany, where it undergoes blind tastings by a jury of experts, passionate wine connoisseurs, and ordinary consumers. At the end of this process, a winery emerges, whose products we are all enthusiastic about. The result: Only the finest wines.

Yes. We count hundreds of restaurateurs throughout Germany among our customers and are proud to supply many starred restaurants with our wines. Are you a restaurateur and would like to contact us? Then click here.

Would you like to get an impression of the restaurants, where you can find our wines? Then click here.

Yes, we can also be found at many trade fairs and consumer exhibitions in Germany and abroad. You can find our upcoming trade fair dates for consumer exhibitions in Germany in the regional newsletters for each trade fair region.

The Winespot Backnang is our retail store in Backnang. Here you can get in touch with the Vioneers team, take part in tastings, or simply browse our wine selection. You can find the Winespot's opening hours either here or in the footer. The address is: Blumenstraße 22, 71522 Backnang.

You can taste Vioneers wines in restaurants, at trade fairs and events throughout Germany. If you ever pass through Backnang, you can try our wines at the Winespot. You can find the current dates for our public events here. You will also find a number of selected partner restaurants here.

Yes. You can also pick up your online order at our Winespot in Backnang during opening hours. To do so, simply select the "Pickup" option during checkout in the online shop. Simply reach out to the staff member at the counter at Winespot and show them the order confirmation in your e-mail.

Yes. We have been holding wine tastings both online and offline for a long time. We communicate the public wine tastingshereIf you are interested in a private wine tasting, please send us an inquiry using the contact form on this page or email us directly at info@vioneers.com.

e-mailWe would be happy to advise you.

We can be reached from Monday to Friday between 9:00 a.m. and 5:00 p.m. at: +49 7191 2206 085.

You can also always contact us via our contact form or by email to info@vioneers.com. We see every request within a few moments and get back to you as soon as possible.

With pleasure. Our customer service team includes trained sommeliers, wine professionals and wine lovers. Feel free to contact us; we look forward to sharing our expertise with you! Feel free to contact us during business hours at +49 7191 2206 085, via our contact form or via info@vioneers.com.

If you would like personal advice, please visit our Winespot in Backnang (near Stuttgart), where we have part of our range on display and have access to our entire warehouse.

Of course, we would also be pleased to welcome you at our events or trade fairs to provide you with direct advice. For current events, please check here. Visit our website or contact our Newsletter so you don’t miss any event.

Yes! The Vioneers headquarters is located in Backnang (near Stuttgart), with our offices, logistics and the Vioneers Winespot. Here you'll find everything in one place: Store, warehouse sales, tasting room and event location. We look forward to your visit!

We attach great importance to the protection of your personal information. You can find the complete privacy policy here.

To delete your customer account, please contact us by email at info@vioneers.com or use our contact form. We respect your decision, but we have to say: "We hate to see you go!"

If you don't like a particular wine, please contact our customer service within 14 days. We will send you a return slip for each unopened, undamaged bottle. Once we receive the returned bottle at our warehouse, you will receive a credit note.

Please use our contact form or contact us by phone or via info@vioneers.com.

If this is the case, we would like to apologize to you first. At Vioneers, we always strive for the highest quality standards, but this obviously shouldn't happen.

For further steps please contact our customer service by phone or via info@vioneers.com. We will contact DPD to clarify your concerns. Our customer service colleagues will also be happy to assist you with your replacement delivery or a credit note for damaged goods.

If this is the case, we would like to apologize to you first. At Vioneers, we always strive for the highest quality standards, but this should not happen of course. Since wine is a natural product, it unfortunately cannot be completely prevented.

In this case, please keep the cork and contact our customer service. After consultation, you can send the cork to our postal address in Backnang. We will investigate the case, inform the winery and refund the bottle.

For further steps, please contact our customer service by phone, via the contact form or via info@vioneers.com.

If this is the case, we would like to apologize to you first. At Vioneers, we always strive for the highest quality standards, but this obviously shouldn't happen.

If the wrong wine is included in your delivery, please contact our customer service directly by phone or send us an email to info@vioneers.com. Please let us know which wine was missing and which one was delivered instead. We will then arrange the shipping of the correct wine and will either arrange the incorrect bottle to be returned or make you an offer for this, if you would like to keep it.

You have the right to cancel your order within fourteen days without giving any reason. To do so, contact our customer service via info@vioneers.com. You can find more information about the right of withdrawal in our Terms and Conditions.

We will process the refund immediately as soon as your return reaches our warehouse. This will be done no later than 14 days after receipt of the withdrawal and you'll receive your refund via the payment method you used for your order. The time it takes for the refund to be processed depends on the respective bank.

To refund payments already made, we generally use the same payment method you used for the original transaction. For example, if you paid for your order via PayPal, you will receive the refund back into your PayPal account.

Our newsletter is usually sent out once a week. It features the best deals, the latest products and interesting informations and facts about wine.

Send us an email to info@vioneers.com with the subject: Unsubscribe from newsletter. You'll also find an unsubscribe button at the bottom of every newsletter email.

You can subscribe to our newsletter using the form field in the footer or use this link.

As a small thank you for registering, you will receive a 5€ voucher for your next order.

Registration is very easy. Here you can access our registration form and enter your personal information. Afterwards click "Create" and you've created your own Vioneers customer account. You will then receive an email to the email address you provided. Finally, follow the link in the email to confirm your account and email address.

You can either click on “Forgotten password” below the registration form in the login window or follow this link. There, you enter your registered email address and all further instructions for resetting your password will be sent to your email address. This process only works, if a customer account with the specified email address actually exists and you have access to the specified email address.

If you would like to change your email address, please create a customer account with the new address (see also "How do I create a customer account"). Then simply send us your new address via email, so we can assign the data accordingly.

With a customer account, you can always keep track of all your orders: Here you can see which wines you've ordered so far, the addresses your orders are being sent to and which wines you've saved to your wishlist for tasting. You'll also find the tracking link and detailed information on the status of your open order here.

Once you've logged in to your "Customer Account" section, you'll see a horizontal menu. Clicking on "Addresses" allows you to view and edit all of your saved addresses and phone numbers.

After placing your order, you will receive an order confirmation via email. As soon as the goods are shipped, you will receive a tracking link directly from DPD, allowing you to track the current location of your order.
Once you've created a Customer account in our online shop, you'll find all the information about your order there. Under "Orders" you can view all orders and their current status.

If your order status is "In process" our customer service has already transferred your order to the warehouse, where it is being prepared for delivery to DPD. Once the order has been handed over to DPD, you will receive a tracking number via email or can access it in your customer account.
Shipping to your home usually takes 2-4 working days.

The estimated delivery time can be found in your order confirmation. As soon as we hand over the order to DPD, you will receive the tracking link via email and will also find it in your Customer account.

Please also check, whether your order contains wines that will be available at a later date. In this case, please contact us briefly via the contact form on this page or send us an email to info@vioneers.com. Thank you!

If you paid your order via PayPal, Klarna or credit card, we unfortunately cannot change the order or combine shipping with other orders. If changes are necessary, we can offer you the option of cancelling the current order. You can then place a new order.

If you ordered by email and invoice, the processing is in our hands. Changes and combinations in the shipping of different orders are possible until we have transferred them to our warehouse. Please contact our customer service directly. You can find the contact form on this page or send us an email to info@vioneers.com.

For technical reasons, it is unfortunately not possible to subsequently use the code. If you have any questions, please contact our customer service using the contact form on this page or by email to info@vioneers.com.

No. Vioneers does not have a minimum or maximum order quantity.

You can find an overview of all your orders in your Customer account under "Orders".
There you can view your order history and track your current orders.

If you would like to cancel or change an order you've already placed, please contact us immediately. We recommend contacting our customer service directly by phone at +49 7191 2206 085.

If the order hasn't yet been forwarded to our warehouse, we'll do our best to accommodate your change requests. For requests submitted via email, it's often not possible to make an address change due to processing times.

In such cases, please contact our customer service directly by phone at +49 7191 2206 085. As long as your order hasn't been shipped yet, we can usually still adjust the delivery address without any problems. However, since this timeframe is quite short, it's important to submit any change requests as promptly as possible. For requests submitted by email, it's often not possible to make an address change due to the processing time.

If you would like to save your delivery and billing address for future orders, please log in to your Customer account and click on "Addresses". Here you can add new addresses and set existing addresses as default addresses by first clicking "Edit" and then clicking the "Set as default address" field.

Gift shipments to a different delivery address are of course possible through our online shop. Simply use the recipient's address as the delivery address and provide us with a brief note in the comments field during the checkout process. This way the shipped package will only contain a delivery note, and no prices or invoices will be sent to the recipient.

Sending handwritten greeting cards is also possible by leaving us a short note in the comments field.

This may be due to an error on DPD's part or a part of your order was damaged. If this is the case, please contact our customer service at +49 7191 2206 085 or by email to info@vioneers.com.

If this is the case, we would like to apologize first. At Vioneers, we always strive for the highest quality standards, but of course, something like this should never happen.

For further steps, please contact our customer service at +49 7191 2206 085 or the email address info@vioneers.com. Please provide us with photos of any missing items from your order or any damage to your package (breakage, dirt, moisture, etc.). We will then contact DPD immediately and arrange a replacement delivery for you.

We're sorry! For technical reasons, it's possible that an incorrect stock is displayed online or that another customer has purchased the same wine at the same time as you. Sometimes we don't notice these errors, so please contact us via our contact form or by email to our customer service via info@vioneers.com.

You'll find the latest and most popular vintages of each wine in our online shop. If you're looking for a specific vintage of a wine we have in our range, please feel free to contact us via our contact form or by email to info@vioneers.com.

If you can't find the wine you're looking for by using our search function or the categories, please contact our customer service team – our colleagues and wine lovers will surely be able to recommend something suitable for you. Please contact our customer service team at +49 7191 2206 085, write to us using our contact form or send us an email to info@vioneers.com.

Alternatively, we would be pleased to welcome you personally in our Winespot in Backnang. Our competent colleagues will be happy to assist you for a chat over a glass of wine.

If one of our wines is sold out, it's quite possible that our stock will be updated in the future and the wine will be available again. Many wines offered as special offers in our shop are limited.

For further information please contact our customer service at +49 7191 2206 085, our contact form or send us an email to info@vioneers.com. If the wine is no longer available for reorder, our colleagues will be happy to advise you and help you find an alternative to your desired wine.

No, you don't need to register to order. However, a customer account offers you several advantages, such as easily tracking your orders, maintaining your contact information, creating a wish list and much more. You'll also receive a welcome discount when you create a customer account. Here you can register for free.

We always try to keep the product images in our online shop as up-to-date as possible. Occasionally the design of a label may change, for example, when a vintage changes without us having changed the bottle image online. However, the wine in the bottle should always be the same.

Yes, you've come to the right place. We're constantly on the lookout for new wine discoveries around the world. We're happy to share our experiences with you on our social media channels. Feel free to follow us on:

Instagram

Facebook

YouTube

LinkedIn

The most reliable source of information is our newsletter with new arrivals, event announcements, offers and new stories from the world of wine.

Our promotional and sample packages already include a discount. The reference value is the gross price of individual bottles. Therefore our promotional and sample packages are already discounted and cannot be combined with any other discounts.

However, it is possible to combine it with vouchers (e.g. a €5 voucher as a thank you for subscribing to the newsletter or a gift voucher).

To do this, you must log in to our website in your Customer account. If you then click on the "Orders" tab, your current orders will be displayed. To view your past order history, simply click the "Request purchase history" button.

If one of our wines is sold out, it's quite possible that the stock will be updated in the future and the wine will be available again. For more information, please contact our customer service at +49 7191 2206 085, via our contact form or send us an email to info@vioneers.com. If the wine is no longer available for reorder, our colleagues will be happy to advise you and help you find an alternative to your desired wine.

This can be due to various reasons, such as a time limit until a specific time or date. The reason may also be that the discount code is limited and can only be used once per person or the number of applications is limited to all our customers.

Certain products, such as our wine and tasting packages, cannot be combined with discount codes, as they already include a discount. Please also note that you can only use one discount code per order. You can only combine a discount code with vouchers (e.g., a €5 voucher as a thank you for subscribing to our newsletter or a gift voucher).

Finally, make sure you haven't used the discount code before. Most codes are for one-time use only.

Our online shop always gives you the best deal if you have two “competing” discount codes to choose from.

If this is the case, first check whether a discount code is entered in your shopping cart or whether our 6-pack deal or another promotion applies to your selected product.

If this is not the case and the problem persists, please contact our customer service at +49 7191 2206 085, via our contact form or send us an email to info@vioneers.com. Our colleagues will help you in any case.

Occasionally product images may shift due to technical reasons. The decisive factor for the order is not the bottle image, but the name of the ordered product. However, you are welcome to inform us of any errors via our contact form or via info@vioneers.com.

Shipping costs are 6,90€ per order. We cover shipping costs for orders over 100€.

For deliveries outside of Germany, we must process your order individually due to different shipping costs and possible customs duties and/or taxes. Please contact our customer service via the contact form or by email to info@vioneers.com.

Your order will be processed directly by our logistics department and will usually be dispatched the same day. The exact delivery time within Germany is 2-4 business days. For detailed tracking, you will receive a tracking link from our shipping partner DPD.

If you need your wines more quickly, we can also arrange express shipping for an additional charge. In this case, please contact our customer service directly by phone at +49 7191 2206 085 so we can accommodate your shipment.

This is of course possible. If you would like a delayed delivery at a time of your choosing, for example because you are on vacation, please leave a note in the comments field when placing your order or send us a short email to info@vioneers.com or contact our customer service by phone at +49 7191 2206 085.

We primarily ship to Germany, but we're always happy to expand our customer base abroad. To order deliveries to nearby countries, please contact our customer service.

We usually deliver with DPD, but reserve the right to send larger shipments via freight forwarding.

Yes, we make it a priority to ensure that your wine is only shipped under safe conditions. If extreme temperatures occur in midsummer and winter, we will not ship your wine until the temperature is more appropriate. In such a case, we will contact you directly.

If you have any doubts or concerns or would like to arrange a later delivery date with us, please contact our customer service by phone, via contact form or via info@vioneers.com.

If the delivery attempt is unsuccessful, the courier will leave a message and then store the package at a collection point for seven business days. You can find the address of this collection point on the notification card in your mailbox or on your door. After seven business days, the package will be returned.

Please contact DPD. Unfortunately, we at Vioneers can no longer actively intervene at this point in the delivery process. However, we would be happy to accompany you and follow up with DPD at the same time. For further information, please contact our customer service at +49 7191 2206 085, via our contact form, or via info@vioneers.com.

Of course, this is possible. Simply enter the PO box address as the delivery address.

Please contact our customer service via Email, by phone, or via our contact form. Our colleagues will be able to assist you with international deliveries.

Would you like to have your order delivered to Austria, Switzerland, the Netherlands or other countries? Please contact our customer service by phone, via the contact form or via info@vioneers.com.

Gift shipments to a different delivery address are of course possible through our online shop. Simply use the recipient's address as the delivery address and provide us with a brief note in the comments field during the checkout process. This way, the shipped package will only contain a delivery note, and no prices or invoices will be sent to the recipient.

Sending handwritten greeting cards is also possible by leaving a short note in the comment field.

We usually ship in shipping boxes. These are available in various sizes, so you can customize your order; we don't have a set quantity requirement per order.
By placing orders in sets of three (for example, 1, 3, 6, 9, 12 bottles), you help us save on packaging material and shipping costs. Our largest shipping unit is a carton of 12 bottles. Of course, you don't have to stick to these packaging sizes; you can order as many bottles as you like.

Our packaging is made from recyclable materials, which you can identify by the "RESY" symbol on the bottom of the carton. However, since our wines require the greatest protection during transport, our cartons are slightly thicker and there are also thicker cardboard inserts between the bottles.

To further contribute to sustainable use, do not throw away the box, but keep it and use it for future private shipments.

Our delivery partner DPD has been shipping all its parcels climate-neutrally since 2012 and has even been taking measures to protect the environment since 2006. To read more about it, click here.

You can choose between the following payment methods:

Credit card (Visa, Mastercard)

PayPal

Invoice with Klarna

Instant bank transfer

If you're not ordering through our online shop, but by email or phone, we also offer payment by invoice and bank transfer. At the Winespot Backnang you can pay in cash or by card.

If you choose PayPal, credit card or Apple Pay as your payment method, the amount will be debited immediately by the respective company and we will issue an invoice directly. If you choose Klarna invoice as your payment method, you will receive the invoice directly from Klarna.

If you choose the payment method invoice (Klarna), you only pay after receiving your order. If you pay via PayPal, credit card or instant bank transfer, the companies will debit the amount immediately, even if your order isn't delivered until later.

No, unfortunately that's not possible. We don't manage this data in-house, so our customer service cannot accept account or credit card information. Credit card payments are therefore only possible in our online shop.

If you made a mistake, you can cancel the order free of charge as long as it hasn't left our warehouse yet. You can then place a new order using the correct credit card information.

If you were unable to complete your order, because a certain payment method was not accepted by the system, there may be various reasons for this.
When paying by credit card, please always check that all details have been entered correctly and that the card is still valid. Even if you have chosen a different payment method, it is possible that you may not be able to complete your order in individual cases. Please contact our customer service directly at +49 7191 2206 085 or by email to info@vioneers.com.
Alternatively you can also use another payment method.

After your purchase, you will receive automated emails from us confirming your order. As soon as your payment is confirmed, your order will be shipped and you will receive shipping emails via DPD. You will then automatically receive an invoice from us via email. This invoice does not serve as payment confirmation, as all our online orders must be confirmed and paid before leaving our warehouse. The invoice is intended as billing information for our and your records. Unless otherwise communicated, you do not need to take any further action.

This can have various reasons. For example, the payment details may not match or the order cannot be finalized because the inventory has changed in the meantime. Please contact our customer service directly at +49 7191 2206 085, via our contact form or by email to info@vioneers.com.
Our colleagues will be happy to help you with your concerns.

This can be due to various reasons, such as a time limit until a specific time or date. It may also be that the discount code is limited and can only be used once per person or the number of applications is limited to all our customers.

Certain products, such as our wine and tasting packages, cannot be combined with discount codes, as they already include a discount. Please also note that you can only use one discount code per order. You can only combine a discount code with vouchers (e.g., a €5 voucher as a thank you for subscribing to our newsletter or a gift voucher).

Finally, make sure you haven't used the discount code before. Most codes are for one-time use only.

Our online shop always gives you the best deal if you have two “competing” discount codes to choose from.

Please first check whether the problem lies with your PayPal account. Alternatively feel free to choose a different payment method.

Please contact our customer service directly at +49 7191 2206 085, use our contact form or send us an email to info@vioneers.com.
Our colleagues will be happy to help you with your concerns.

We currently no longer offer a new customer discount. Any information indicating a discount is out of date. Thank you for your understanding.

Yes, you can purchase gift cards at vioneers.com.

We offer gift cards that we send to you by mail, and you can also purchase print@home gift cards. Both options are available in amounts of 25€, 50€, and 100€.

We currently do not offer gift wrapping. We are happy to include a greeting card with your order if you discuss this with our customer service team. This can be forwarded to our warehouse before shipping. It's best to include a brief note in the comments field when placing your order. This way, you won't find an invoice or anything similar in the package.

Please note that only one code can be used per order. Only vouchers with a value of 5€ (e.g., a 5€ voucher as a thank you for subscribing to the newsletter or a gift voucher) can be combined.

Additionally certain products and our trial packages are excluded from discount codes, as they already include a discount. Our online shop always offers you the best deal if you have two competing discount codes to choose from.

After you've added your desired wines to your shopping cart, click "Add to Cart". This will give you a clear overview of the wines you've added to your shopping cart. Once you're satisfied with your selection, you can enter your voucher code in the designated field. After clicking "Redeem", the voucher amount will be deducted directly from your order total, if possible. If the voucher code isn't accepted, please check the voucher conditions, such as the minimum order value and validity period. We'll provide you with this information when we send you the voucher.
Vouchers are not valid for shipping costs and cannot be redeemed in combination with existing credit.