📦 Free DPD delivery for orders over 100€ (DE)
⚡ Climate-neutral delivery in 2-4 working days
📦 Free DPD delivery for orders over 100€ (DE)

Terms of service

Terms and Conditions

Scope of Application

The following General Terms and Conditions (GTC) apply to all orders placed through our online shop. Our online shop is intended exclusively for consumers. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly not related to their trade, business, or self-employed professional activity. A business entity is a natural or legal person, or a legal partnership, that acts in the exercise of its trade, business, or self-employed professional activity when entering into a legal transaction.

Contracting Party, Conclusion of Contract, and Correction Options

The purchase contract is concluded with Grape Agents GmbH.

By listing products in our online shop, we make a binding offer to conclude a contract for these products. You can add our products to the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained in the ordering process. The contract is formed when you accept the offer by clicking the order button for the products in your shopping cart. Immediately after submitting your order, you will receive a confirmation via email.

Contract Language and Storage of Contract Text

The language available for the conclusion of the contract is German.

We store the contract text and send you the order details along with our terms and conditions in text form. You can access the contract text in your customer login area.

Delivery Conditions

Standard shipping is free of charge for orders over 100 EUR including VAT.

We ship the products to the delivery address specified during the order process. You also have the option to pick up your order at Grape Agents GmbH, Blumenstr. 22/1, 71522 Backnang, Germany, during our business hours (see website). We do not deliver to parcel stations.

Payment

The prices applicable at the time of the order shall apply. These are total prices and include the applicable statutory VAT.

Payment Methods

The following payment methods are available in our shop:

  • Credit Card: During the ordering process, you enter your credit card details. Your card will be charged immediately after placing the order.
  • PayPal: To pay via PayPal (Europe) S.Ă  r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, authenticate with your login details, and confirm the payment instruction. The transaction is carried out by PayPal immediately after placing the order. Additional payment options may be offered by PayPal to selected registered customers based on their criteria. We have no influence over these options; any additional payment methods provided by PayPal are governed by your legal relationship with PayPal. More information is available in your PayPal account.

 

Warranty and Guarantees

Statutory warranty rights for defects apply.

Information on any applicable additional guarantees and their specific terms can be found with the respective product and on special information pages in the online shop.

Dispute Resolution

The European Commission provides a platform for Online Dispute Resolution (ODR), which can be accessed here.

We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.